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Finance Department

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Q:When are utility bills due?

Answer:

Utility Payments are due by the 25th of every month.  If the 25th lands on a Friday, weekend, or holiday, payments made on the preceding business day will not be considered late.

  • Monthly statements reflecting usage from the previous month are mailed the first week of each month.  See your utility bill for current dates and more information.
  • A grace period is given until the last business day of the month to make payments without penalties. 

 Delinquency

  • Payments received after the close of business on the last business day of the month will receive a 10% penalty for water and 10% for sewer.
  • Accounts delinquent for one month are mailed a “yellow” reminder notice.
  • The balance forward amount on the bill is considered past due.  Your water service may be subject to disconnection.
  • Water service will be shut-off on accounts that remain delinquent following a 72-hour mailing notice (“red tag”).  In addition, customers who receive a “Shut-Off Notice” may not pay by personal check.  You may pay by cash, money order, cashier’s check, debit cards, Visa, MasterCard, American Express, or Discover credit cards.
  • If water is shut-off due to non-payment, the full past-due balance and reconnection fees must be paid in full to restore service. Some accounts may also require a security deposit of $150 to restore service.
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