Request for Proposals - Recreation Registration Software Management System for Parks & Recreation

The City requests proposals for a new Recreation Registration Software Management System with real-time Internet Registration to support: program, classes, facility reservations (e.g. fields, gyms, community centers, picnic shelters), memberships, league scheduling, point of sale, shelter reservations, senior programs (including trips), payment processing, customized reporting and any related professional services required to implement/train new users on the software.

The City currently uses REC DESK software from Clubessential Holdings for business needs including class registration, facility bookings, and point of sale transactions.
The City's objective is to establish a long-term relationship with a vendor capable of keeping current with recreation management industry trends and best practices. The vendor should be capable of supporting the City's current and future needs and committed to a highly responsive customer service approach and to the constant evolution of the proposed Recreation Registration Software Management System. The new system should strengthen the relationship between the City, our community members, and community partners.
The selected vendor must be capable of providing all services, including training and user support, technical support and security, and back up and business protocols. The City desires a single vendor for all services identified in the RFP. However, the City will consider alternates such as a prime vendor subcontracting with a third-party service provider for a specific function.

TO:
CITY OF LATHROP
PARKS AND RECREATION DEPARTMENT
ATTN: MELISSA STATHAKOPOULOS
390 TOWNE CENTRE DRIVE
Phone: (209) 941-7364
Email: mstathakopoulos@ci.lathrop.ca.us

Proposals Due: July 6, 2026 @ 3:00 p.m.