FAQs

There are several options for payment of your utility bill:

AUTOMATIC BANK DRAFT Payment is deducted from your bank account on the due date stated on your bill. Complete and return authorization form. (Please allow 6-8 weeks to set up).

ON-LINE BILL PAY The City of Lathrop website to view your account information and pay your monthly bill on-line using Visa, MasterCard, or American Express credit cards.  Payments received after business hours on the last day of the month will not be processed until the following business day.  All accounts paid after business hours on the due date will be subject to penalty charges.  (Please note that when bills are paid through your bank’s on-line service, your bank may deduct the money out of your account right away. A check is then issued and mailed to the City of Lathrop for payment on your account.  We do not receive the funds electronically.  Please allow 5-10 business days for the City of Lathrop to receive the payment by mail.)

MAIL Payments can be mailed to Lathrop City Hall, 390 Towne Centre Drive, Lathrop, CA 95330, Attn:  Finance Department.  We accept check, money order, cashier’s checks, Visa, MasterCard, American Express, and Discover credit cards. Please include your City of Lathrop account number with your payment and mail 5-7 business days before the due date.

IN PERSON Paid at the counter in the Finance Department inside Lathrop City Hall.  We accept cash, check, money orders, cashier’s checks, debit cards, Discover, Visa, MasterCard, or American Express credit cards.

NIGHT DROP BOX For your convenience a night drop box is available outside of the Lathrop City Hall doors.  Place your check, cashier’s check, or money order in an envelope clearly labeled with your name and account number. We also accept Visa, MasterCard, American Express, and Discover credit cards. Please DO NOT place cash in the night drop box.  Payments must be dropped off prior to 8:00 a.m. on the due date shown on the bill in order to be processed and posted to the account the same business day.

OVER THE PHONE We accept Visa, MasterCard, American Express, and Discover credit card payments over the phone.  Please have your credit card ready when you call. 

Automated Phone System 209-941-5000

Representative Phone Assistance - 209-941-7320

Phone payment will only be accepted from the customer whose name appears on the account and identification on file will be verified.

Please contact the Finance Department at (209) 941-7320 to terminate service by phone.  You may also come in person to City Hall to stop service.

• Water and sewer service can be terminated Monday-Thursday 8a.m.-6p.m. Services are not stopped on Fridays. 
• Service can be stopped the same day or at a future date by the person whose name appears on the account. 
• Identification will be verified, and a new forwarding address is necessary. 
• Any deposit on the account will be applied towards the final bill.  If there is a refund due, a check will be mailed to the forwarding address on file in approximately 8-10 weeks.

If you are no longer living at the service address, it is your responsibility to let us know to disconnect services.  Monthly service charges will continue to incur on the account until it is closed.

Please note that if you disconnect water services and need it turned back on incidentally or for a one-time occurrence, you will be charged a $30 disconnection and $30 reconnection fee.

A one-year license for your dog is $80 if the dog is intact, $20 if the dog has been spayed or neutered (a copy of the spay/neuter certificate must be shown) and a valid rabies vaccination certificate must be shown.  

A penalty will be charged if your dog is not licensed within 30 days of ownership or 30 days after the dog turns 4 months old (or old enough to be given its first rabies vaccination).

Other rates apply for a two-year license or senior discount (65 or older).  Please see the City Master Fee Schedule for additional fee amounts.

The City of Lathrop does not accept payments for parking violations.  Payments are taken by Data Ticket.  Data Ticket will be responsible for conducting all administrative reviews and hearings associated with parking citations issued by The City of Lathrop Police Department.

CONTACT:                                Data Ticket / City of Lathrop

                                               C/O Citation Processing Center

                                                P.O. Box 2730

                                                Huntington Beach, CA 92647-2730

                                                PHONE: 1-800-989-2058

                                                www.ticketwizard5000.com

The City permits under certain conditions, the operation of a home based business in accordance with State Law and the Zoning Code.

Please note that starting a business from home requires a number of permits and/or licenses from various Government Agencies, including the City of Lathrop.  The City will require you to obtain a Business License, as well as a Home Occupation Permit.  Please see Home Occupation Permit Instructions and Application. 

The Manteca-Lathrop Fire District, a separate agency from the City, also requires a permit for a home based business. Contact the fire district at (209) 858-2331 for information on their permitting process.

Please contact the Finance Department for application forms and information about the Business License process or at (209) 941-7320.

For more information about required permits from other agencies, including the County and the State, please see our website for more information.

One way to lower your monthly bill is to conserve.  Water conservation can be an important part of saving money on your water bill.  Public Works has conservation kits available free of charge.  Please visit our office if you would like to pick one up.

Utility Payments are due by the 25th of every month.  If the 25th lands on a Friday, weekend, or holiday, payments made on the preceding business day will not be considered late.

• Monthly statements reflecting usage from the previous month are mailed the first week of each month.  See your utility bill for current dates and more information.
• A grace period is given until the last business day of the month to make payments without penalties. 

 Delinquency

• Payments received after the close of business on the last business day of the month will receive a 10% penalty for water and 10% for sewer.
• Accounts delinquent for one month are mailed a “yellow” reminder notice.
• The balance forward amount on the bill is considered past due.  Your water service may be subject to disconnection.
• Water service will be shut-off on accounts that remain delinquent following a 72-hour mailing notice (“red tag”).  In addition, customers who receive a “Shut-Off Notice” may not pay by personal check.  You may pay by cash, money order, cashier’s check, debit cards, Visa, MasterCard, American Express, or Discover credit cards.
• If water is shut-off due to non-payment, the full past-due balance and reconnection fees must be paid in full to restore service. Some accounts may also require a security deposit of $150 to restore service.